ToC+-+Success+Metrics+Meeting+Minutes+08-30-2011

include component="page" wikiName="siframework" page="TOC Header" **Date:** 08/30/11 **Name:** ToC Success Metrics Workgroup Meeting

Agenda

 * **Topic** || **Owner** || **Time Allotted** ||
 * Introduction
 * Review changes made to Matrix || Amy Berk / Smriti Singal || 3:00-3:10 ||
 * Continue Completing Metric Definitions || John Donnelly || 3:10-3:50 ||
 * Discuss Administration of Proposed Questionnaires
 * Identifying pilots as sources for this information
 * How will the informational interviews be made up, administered for, paid for, etc.? || John Donnelly || (time permitting) ||
 * Wrap Up / Next Steps || John Donnelly / Amy Berk || 3:55-4:00 ||
 * Adjourn ||  || 4:00 ||

Attendees:
__Workgroup Attendees:__ Allen Hobbs, Sandy Stuart, Laura Heermann Langford, Cyndalynn Tilley, Susan Campbell

__Panelist Attendees:__ John Donnelly, Amy Berk, Smriti Singal

Success Metrics Matrix Discussion:

 * Patient Satisfaction
 * Define the metric and establish the baseline; both for the provider and the consumer –about process and the patient perspective---was there follow up from the patient in regards to particular exchange---continuity of care is what we are after
 * Outcome Metrics;
 * Add reference to provider perspective and then the patient perspective
 * Need to be clear that we are talking about the transitions of care and not the care itself ---continuity of care
 * Indication that the provider’s plan; the patient has adhered to
 * The patient to be surveyed need to have a baseline encounter
 * Don’t need to prove that the patient has an opinion
 * May or may not receive feedback from the patient; did the information get to the patient with untethered PHRs?
 * Who is your possible denominator population? For patients?
 * Allen’s 4 step approach is best captured in Outcomes Metrics
 * Enable continuity for the provider and the patient; the exchange of data occurs in a timely manner and the content of the data enables for informed decisions of patient’s care. timeliness and availability of the data; whatever data we have, it should be of assistance for informed decisions of the patient’s care

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