ToC+-+Success+Metrics+Meeting+Minutes+08-23-2011

include component="page" wikiName="siframework" page="TOC Header" **Date:** 08/23/11 **Name:** ToC Success Metrics Workgroup Meeting

Agenda/Objectives:

 * **Topic** || **Owner** || **Time Allotted** ||
 * Introduction || Dr. Miller / Amy Berk || 3:00-3:10 ||
 * Review of Adjustments to Matrix / Need to Consolidate or Eliminate || Dr. Miller || 3:10-3:40 ||
 * Addition of Cycle Time Metrics || Dr. Miller || 3:40-3:50 ||
 * Adjusting the Calendar Time Line to be Consistent with Meaningful Use || Dr. Miller / Dr. Leftwich || 3:50-3:55 ||
 * Wrap Up / Next Steps || Dr. Miller / Amy Berk || 3:55-4:00 ||
 * Adjourn ||  || 4:00 ||

Attendees:
__Workgroup Attendees:__ Allen Hobbs, Sandy Stuart, Laura Heermann Langford

__Panelist Attendees:__ Dr. Miller, Dr. Leftwich, Amy Berk, Smriti Singal

Success Metrics Matrix Discussion:

 * General Updates to Spreadsheet:**
 * Removed “workflow efficiency” because of the difficulty and expense of time motion studies
 * Removed availability of information at the point of care


 * Process Metrics**
 * Providers specific to the products to which they were using---complete the survey based on products they were using
 * Survey questions all quite valid and get to the End User Experience
 * Patient Satisfaction Metrics
 * Click off the PHR vendors
 * If we do this under the PHR vendors –Patient complete a Patient Satisfaction Survey; the patient may be stuck using more than one PHR
 * Do we understand who the PHR vendor would be? The patient might be able read the heading; the patient knows at Provider X they are using the PHR


 * Outcome Metrics**
 * Figure out a way to measure; these are the gold standard? Very hard to measure…
 * When did you receive your information? What information did they find useful to them in making an informed decision about their care? feel more comfortable in process and in a survey format
 * Did the information assist the clinician in making an informed clinical decision?
 * On a patient side; Patient felt the information helped them be more compliant with their care---this is very subjective….did they take actions on any recommendations that the provider recommended?
 * The information provided assisted the patient or designated care giver information with following the care recommendations---did they take actions
 * Outcome; PHR uptake by patient as a metric..how many patients in a population adopted PHR; only if using a linked PHR
 * Do you use one or more PHRS? Survey question---


 * Adjust timeline in accordance with MU--**
 * Adoption would be closer to the middle of the year then the calendar year b/c the rule would come out in Summer…August-August
 * Updates to Matrix to reflect this


 * Next Steps:**
 * Pick up where we left off in terms of updates to the definitions
 * ToC Exchange

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